WHERE IS MY ORDER?
You will receive an e-mail once your order has been dispatched which will contain tracking information. Don’t worry if you haven’t received a dispatch email from us yet, we will be working exceptionally hard to make sure your order reaches you within your delivery timescale and we will be in touch. If you receive a dispatch confirmation from us and the item has been delayed, please contact the shipping company for further assistance.
WHAT ARE MY DELIVERY OPTIONS?
3-5 Business Days
1-2 Business Days
|UK Special Delivery (order before 12pm)
|Next Business Day / Saturday
International (Rest of the World) Express
2-5 Business Days
* Delivery times exclude weekends, bank holidays & public holidays unless stated.
** FREE UK Delivery over £70, and FREE Rest of The World Delivery on orders over £140.
*** Orders are processed within 48 hours
We deliver to over 200 countries! Please contact us if you would like to check if we deliver to your country.
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us immediately.
DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?
Any customs charges are applied at the discretion of the courier and local laws and all customs charges will be payable by the customer and will not be covered by StayDolled. For more accurate information, we would suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
If you refuse to accept delivery of the items you have purchased, the courier may return the items to StayDolled. In this case, StayDolled may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.
WHAT IS A PRE-ORDER AND WHEN WILL I RECEIVE MY ORDER?
A pre-order is an order on an item that has not yet been released or that is currently out of stock. This is a great way to get items before we discontinue them.Typically, these items are processed and dispatched within 3 weeks, but can take up to 5 weeks. As always, once your item has been shipped, you will receive a notification by email.